Our policy relating to malware and virus infections on computers at On-Site Technical Solutions is to format the hard drive and reload the operating system, data and applications.
Once a computer is infected, malware authors have become so adept at hiding malicious code from anti-virus software that reloading is usually the only option to completely eliminate the malware. We've had customers request that we only clean a virus from a PC rather than reload. We usually end up reloading the computer within a few days or weeks.
Here's a blog post from InfoWorld on malware infections.
Starting from scratch is the only malware cure
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